Shipping, Returns, & Refunds

Shipping, Returns & Refunds Policy

Last updated: July 29, 2026

Thank you for supporting ArtsyGeeksy and independent creators.

Many of the physical products in the ArtsyGeeksy Store are created especially for each customer after an order is placed. We also offer digital products that may be delivered electronically rather than shipped.

This policy explains how production, shipping, returns, replacements, and refunds work for purchases made through the ArtsyGeeksy Store.

1. Made-to-Order Products

Most of our physical merchandise is made to order.

This may include clothing, art prints, greeting cards, accessories, gifts, books, and other products produced or printed specifically after you complete your purchase.

Because these items are created for an individual order rather than kept in general inventory, most sales are final and payments are non-refundable.

We do not ordinarily accept returns or exchanges because:

You changed your mind
You ordered the wrong size, color, style, or quantity
You no longer want or need the item
The product does not match a personal preference that was not part of its description
You provided an incorrect or incomplete delivery address
You did not review the product information or sizing details before ordering

This does not affect our responsibility to address items that arrive damaged, defective, materially different from their description, or different from what you ordered.

2. Returnable Products

Occasionally, a product may be eligible for return or exchange.

When an item is returnable, the applicable terms will be stated on that product’s page. These terms may include:

The time allowed to request a return
The required condition of the item
Whether original packaging is required
Whether return shipping is the customer’s responsibility
Whether the available remedy is a refund, exchange, replacement, or store credit
Any products or circumstances excluded from return

Product-specific terms apply to that product and take precedence over the general final-sale rule in this policy.

A return must be authorized before it is sent. Please do not mail an item to us or to the address printed on its shipping label without contacting us first. Many items are shipped by production partners, and the return address on a package may not be the correct location for returns.

Unauthorized returns may not be received, identified, or refunded.

3. Inspecting Your Order

Please inspect your order as soon as reasonably possible after it arrives.

The item is damaged
The item is defective
You received the wrong product
You received the wrong size, color, or design because of a fulfillment error
Part of the order is missing
The product is materially different from its description
The package appears to have been damaged in transit

Email us at sunny@just-n-sun.com so we can evaluate the issue and get you squared away.

Please include:

Your name
Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging and shipping label when relevant
Whether the shipping package itself appeared damaged

Please keep the item and its packaging until we have reviewed the problem. Our production or shipping partner may require photographs or other information before approving a replacement or refund.

4. Damaged, Defective, or Incorrect Items

When we confirm that an item arrived damaged, was produced incorrectly, contains a qualifying defect, or is not the item you ordered, we will provide an appropriate remedy.

Depending on the circumstances, that may include:

Replacing the item
Reprinting or reproducing the item
Sending the correct item
Replacing a missing portion of the order
Issuing a partial or full refund
Providing another reasonable resolution agreed upon with you

The appropriate remedy may depend on product availability, the nature of the problem, and the policies of the production or fulfillment partner.

Minor variations in color, placement, texture, dimensions, or appearance may occur because of differences among screens, materials, manufacturing processes, photography, printing, or handmade production. These ordinary variations are not necessarily defects.

5. Sizing and Product Information

Please review all available product descriptions, dimensions, sizing charts, materials, care instructions, and product images before ordering.

Sizing may vary among brands, garments, manufacturers, and product styles. A familiar size in one product may fit differently in another.

Because most products are made specifically for each order, purchasing the wrong size does not ordinarily qualify the item for a return, exchange, replacement, or refund.

Please contact us before ordering when you have a question about a product and cannot find the answer on its page. We would much rather help you inspect a sizing chart beforehand than conduct a solemn postmortem over a T-shirt afterward.

6. Order Changes and Cancellations

Made-to-order products may enter production shortly after an order is submitted.

A cancellation
A size, color, or product change
An address correction
Another change to your order

We will make a reasonable effort to help, but we cannot guarantee that an order can be changed or canceled once it has been submitted to a production or fulfillment partner.

If production has already begun, the order will generally remain final and non-refundable.

Submitting a cancellation or change request does not mean it has been accepted. We will confirm whether the requested change was possible.

7. Production and Processing Times

Because many products are made to order, they generally require production time before they are shipped.

Estimated production or processing times may appear:

On the product page
During checkout
In your order confirmation
In a later production or shipping update

Production estimates are not the same as delivery estimates. The total time before an order arrives may include both:

The time needed to produce and prepare the item; and
The time needed for the carrier to transport it.

Production times may be affected by order volume, holidays, material availability, equipment problems, quality checks, weather, or circumstances affecting a production partner.

We will comply with applicable requirements concerning material delays, cancellations, and refunds.

8. Shipping Rates and Destinations

Available shipping methods, destinations, and charges are displayed during checkout.

Shipping costs may depend on:

The products ordered
The number of items
Package size and weight
Delivery destination
Production location
Carrier and service level
Whether different products must be shipped separately

An order containing several products may arrive in more than one package or on different days, particularly when the products are made by different production partners.

9. Estimated Delivery Dates

Delivery dates and transit times are estimates unless they are expressly identified as guaranteed.

Once a package has been transferred to a carrier, delivery may be affected by circumstances outside our direct control, including:

Carrier delays
Weather
Holidays
Service interruptions
Customs processing
Incorrect or incomplete addresses
Local delivery conditions
High seasonal shipping volume

We cannot guarantee delivery by a particular date merely because an estimated date appears during checkout or in tracking information.

Please allow extra time when ordering for a holiday, birthday, event, or other deadline.

10. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review the address carefully before completing checkout, including:

Recipient name
Street address
Apartment, unit, or suite number
City
State or province
Postal code
Country

If you discover an error, contact us immediately. We may be able to correct an address before production or shipment, but address changes are not guaranteed.

If an order is returned, lost, misdelivered, or undeliverable because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for the cost of reproduction or reshipment.

We will not charge additional costs when the address problem resulted from an error made by us or our fulfillment provider.

11. Tracking Information

When tracking is available, it will generally be sent to the email address associated with your order.

Tracking information may take some time to update after a shipping label is created. A label may be generated before the carrier physically receives or scans the package.

Please check:

The tracking link
Your email inbox
Your spam or junk folder
The delivery location
Other household members
Building staff or package rooms
Nearby locations where the carrier may have left the parcel

12. Lost or Delayed Packages

Please contact us if a package appears to be substantially delayed or lost.

We may ask you to:

Confirm the delivery address
Review tracking information
Wait through a carrier’s required investigation period
Contact the local carrier or delivery office
Complete a missing-package form
Provide additional information needed for a claim

We will work with the relevant production partner or carrier to investigate the problem and determine an appropriate resolution.

A package that is still moving through the carrier’s network or delayed temporarily is not necessarily considered lost.

13. Packages Marked Delivered

When tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location
Ask other household members
Check with neighbors, building management, reception staff, or package rooms
Allow a brief period in case the carrier marked it delivered before completing delivery
Contact the carrier with the tracking number

You may also contact us, and we will help review the available information.

We cannot guarantee a free replacement or refund for every package marked as correctly delivered to the address provided, particularly when the carrier confirms delivery. We will nevertheless evaluate the circumstances and assist with any available carrier or fulfillment claim.

14. Refused and Unclaimed Packages

Please do not refuse a delivery or allow a package to be returned without contacting us first.

A refused, unclaimed, or undeliverable made-to-order item does not automatically qualify for a refund.

If a package is returned to a production partner or carrier facility, additional shipping, handling, or reproduction costs may apply before it can be sent again.

15. International Orders

When international shipping is available, customers are responsible for reviewing any duties, taxes, customs charges, import restrictions, or delivery fees that may apply in the destination country.

These charges may not be included in the amount paid during checkout.

Customs processing may delay delivery. We do not control customs agencies or their decisions.

An international order that is refused because of customs duties, taxes, import restrictions, or other destination-country requirements may not qualify for a refund of the original product or shipping charges.

Nothing in this section limits rights that cannot legally be waived.

16. Digital Products and Downloads

Digital products do not require physical shipping. Delivery may occur through:

A download link displayed after checkout
A link sent by email
A customer account
A third-party download service

Please make sure the email address associated with your order is accurate and check your spam or junk folder if a delivery message does not arrive.

You are responsible for confirming that you have compatible software, equipment, storage, and printing capabilities before purchasing a digital product.

Product pages may identify required:

File formats
Software
Fonts
Devices
Applications
Printing dimensions
Technical knowledge

Unless a product page states otherwise, digital-product purchases are for personal, noncommercial use and are subject to the license described in our Terms of Service and Copyright & Permissions Policy.

17. Digital Download Problems

Please email sunny@just-n-sun.com if:

Your download link does not arrive
The link does not work
The file is missing or corrupted
You received the wrong file
The product is materially different from its description
You were charged more than once for the same purchase
A technical problem on our side prevents you from accessing the purchase

Include your name, order number, and a description or screenshot of the problem when possible.

We will make a reasonable effort to provide:

A working replacement link
A replacement file
Troubleshooting assistance
The correct product
A refund or other remedy when the problem cannot reasonably be corrected

18. Digital Product Refunds

Because digital files cannot ordinarily be returned after they have been delivered or accessed, digital purchases are generally final and non-refundable.

We do not ordinarily issue digital-product refunds because:

You changed your mind
You purchased the wrong file
You did not review the product description
You lack the necessary software, device, printer, font, or technical ability
You no longer need the product
You downloaded or used the product and later decided it was not suitable for your personal project

We may provide a refund or other appropriate remedy when:

The file is defective or corrupted
The file cannot be accessed because of a problem on our side
The wrong file was delivered
The product was materially misdescribed
You were charged more than once for the same purchase
We cannot provide the product you purchased
A refund is required by applicable law

Please contact us before filing a payment dispute so we have an opportunity to resolve the issue.

19. Mixed Physical and Digital Orders

An order may contain both physical merchandise and digital products.

Each part of the order is governed by the rules applicable to that product type:

Digital items may be delivered immediately or separately
Physical items require production and shipping
A problem with one item does not necessarily entitle the customer to cancel or refund the entire order
Shipping charges apply only where indicated during checkout

20. Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

The time needed for the refund to appear may depend on the payment processor, bank, credit-card company, or other financial institution.

Original shipping charges are generally non-refundable unless:

We sent the wrong item
The item arrived damaged or defective
The shipment could not be completed
We agree otherwise
A refund of shipping charges is required by law

When a return is authorized because an item was damaged, defective, faulty, or sent in error, we will provide instructions concerning return shipping and any applicable prepaid label or reimbursement.

21. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute.

Many problems involving damaged items, missing files, duplicate charges, shipment delays, or incorrect products can be resolved more quickly by contacting us directly.

Initiating a payment dispute does not expand the return or refund rights described in this policy. We may provide the payment processor with order records, tracking information, download records, correspondence, product terms, and other information relevant to the dispute.

This section does not prevent you from exercising any lawful right to dispute an unauthorized or incorrect charge.

22. Third-Party Marketplaces

Some ArtsyGeeksy products, recordings, books, or downloads may be sold or delivered through a third-party marketplace or platform.

Purchases completed entirely through another company may also be subject to that company’s:

Shipping rules
Return procedures
Refund policy
Download system
Customer-service process
Payment terms

When a third-party platform processes the transaction, you may need to request a return or refund through that platform.

23. Legal Rights

Nothing in this policy limits any warranty, refund right, cancellation right, or consumer protection that cannot legally be excluded or waived.

When applicable law provides greater protection than this policy, the law controls.

24. Contact Us

For questions, order problems, damaged or incorrect items, missing packages, or digital-download assistance, contact:

ArtsyGeeksy
Just-n-Sun Enterprises, LLC
Email: sunny@just-n-sun.com
Contact page: [insert Contact page link]

Please include your order number whenever possible.

We are a small independent creative business, not an enormous warehouse populated by robots with headsets. Your message will reach an actual person, and we will do our best to understand the problem and get you squared away.